Error Code for BISP 938 When Withdrawing Payment Easy Solution for the 13500 Problem

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BISP 938 Error Code

13,500 quarterly payments are now being made by the Benazir Income Support Program as part of the June 2025 cycle. Although many families have received their money, many women especially those living in rural areas have run into the annoying issue of code 938. The definition of the 938 issue, its causes, how to resolve it, and what to do if payment still fails are all covered in this tutorial. Your funds are secure.

BISP 938 Error Code: What Is It?

Error Code 938: System-Generated Transaction Failure
• Typically occurs during biometric verification.
• Causes include fingerprint mismatch, outdated CNIC data, and NADRA-BISP system sync issues.
• Not disqualification; payment remains in BISP account.

What Causes the 938 Error Code?

938 Error Causes:
• NADRA sync delay: Delay in updating CNIC info across BISP systems.
• Server/network issues: Low connectivity or overloading during peak hours.
• Too many failed attempts: Temporarily blocked CNIC.

How to Solve the 938 Error: A Comprehensive Guide

Resolving 938 Error Issues

• File a complaint with NADRA Biometric Update.
• Wait 24 to 48 hours for data sync with BISP.
• Retry withdrawal after this period.
• Complete face verification if fingerprints don’t match.
• Try different payment centers like BISP Campsite, Retailer Shop, or BISP Office.
• Wait before retrying and avoid repeated failed attempts.

Section	Details
Error Code	Error Code 938 – System-Generated Transaction Failure
Main Causes	Biometric mismatch Outdated CNIC NADRA – BISP sync delay – Server/network issues, and Dirty fingerprint scanner Too many failed attempts
Is It Permanent?	No. It is not a disqualification. Funds remain safe in the BISP account.
How to Fix	Go to the Tehsil Office of BISP. Update NADRA’s biometrics Hold off for 24 to 48 hours. Try using facial recognition. Make use of other payment locations.
Help Available	BISP Helpline: 8171 BISP Tehsil Complaint Desk NADRA Center support
Prevention Tips	Clean and warm hands before scanning. – Avoid repeated failed attempts. – Use an updated CNIC. Visit centers during off-peak hours
If the Payment Is Still Not Successful	Bring the NADRA update slip back. Make a manual verification request. Request approval or submit again. could go to the next quarter.
Government Action	Special 938 complaint desks Technical task force activated—Manual approval for elderly beneficiaries Better NADRA BISP sync

Where to Find 938 Error Code Help

BISP Helpline and Tehsil Complaint Desk:
• Resolve unresolved issues.
• File formal complaints.

Advice for Preventing Error 938 in the Future

Best Practices for Preventing Payment Issues:
• Gently rub thumbs before scanning.
• Avoid lotions/oils on hands.
• Avoid multiple attempts in a short time.
• Visit during weekdays and non-peak hours.
• Use a registered mobile SIM for BISP communication.
• Ensure a valid and updated CNIC.

What Happens If You Can’t Withdraw?

BISP Tehsil Office Steps for Uncollected Payments
• Return with the NADRA update slip.
• Request manual verification of record and payment.
• Request special approval or resubmission to Islamabad.
• Re-register in the BISP system if needed.
• Payment may shift to next quarter if uncollected.

Current Government Information Regarding 938 Error

Government and BISP Address Error 938 Complaints
• Activated special technical task force.
• Established Tehsil-level 938 desks.
• Started manual approvals for senior/old beneficiaries.
• Improved NADA coordination for faster updates.

In conclusion

For thousands of worthy women in Pakistan, the BISP 938 mistake during payment withdrawal is a bothersome problem. If there are technical problems or your data is not confirmed, get in touch with the BISP office to fix this problem. Visit the closest NADRA office if your data is outdated or unconfirmed. This is a system-level issue that may be resolved through appropriate complaint and verification procedures; it is not a rejection. The government of Pakistan is dedicated to helping registered women obtain their financial assistance.

FAQs

1: What is the meaning of BISP Error Code 938?

Error 938 indicates that a system problem—typically during biometric verification—caused your transaction to fail. Fingerprint mismatches, out-of-date CNIC data, or problems with NADRA and BISP synchronization might be the reason. Your money is still secure in the BISP account; thus, it does not imply that you are ineligible.

2: How can I get my money back and cure the 938 error?

To fix the mistake

Visit the NADRA office to update your fingerprints.
From a different BISP payment center, try again.
If fingerprints don’t work, use face verification.

3. What should I do if, despite my best efforts, the 938 problem persists?

If the problem persists:

Make an official complaint at the Tehsil Office of the BISP.
Present your slip of NADRA updates.
Make a manual record verification request.
Request a resubmission to Islamabad if necessary, or hold off until the following quarter’s payment cycle.